Refund policy

Pinatix is operated by Inkstream.

Refund eligibility

Refund eligibility depends on the event organizer's published terms and the reason for the request. Cancelled events should have a clear organizer-approved refund process. Postponed or rescheduled events may remain valid for the replacement date unless the organizer states otherwise.

PayPal payments

If your ticket was paid for through PayPal and a refund is approved, the refund is processed against the original PayPal transaction. The refund is returned by PayPal to the original payment method used for the purchase. PayPal supports full or partial refunds within its applicable refund window.

Pinatix PayPal checkout is processed in USD. If your original purchase involved currency conversion, the amount shown in your local currency after a refund may differ from the amount originally shown because PayPal or your card provider may apply the exchange rate in effect when the refund is processed.

Refund timing is controlled by PayPal and the buyer's bank or card provider. PayPal-balance refunds may appear quickly, while bank or card refunds can take several business days and, in some cases, longer. Once Pinatix or the merchant has issued the refund, the buyer can track its status from the original transaction in their PayPal account.

M-Pesa and EcoCash payments

For manually confirmed M-Pesa or EcoCash orders, an approved refund is arranged manually using the payment details supplied with the order. Processing time depends on the organizer, Pinatix support and the relevant mobile-money provider.

How to request a refund

Contact info@pinatix.co.ls or call +266 53161908 / 63408521 and include your Pinatix order reference, event name, buyer name and the reason for the request. Pinatix may need to confirm the request with the event organizer before a refund is issued.