Privacy notice

Pinatix is operated by Inkstream. References to Pinatix in this notice describe the platform and services operated by Inkstream.

Pinatix collects information needed to process ticket orders, communicate about purchases, operate organizer accounts, prevent ticket fraud and support event entry.

Information we process

Depending on how you use Pinatix, this may include your name, phone number, email address, order details, payment references and ticket check-in records.

Ticket notifications

Pinatix may send transactional ticket confirmations to the email address supplied during checkout. WhatsApp delivery is optional and is only requested when the buyer chooses the WhatsApp ticket-confirmation option during checkout. Buyers can also use the share buttons on their order or ticket page to share a ticket themselves.

Anonymous website analytics

Pinatix uses a random browser identifier to measure public website visitors, page views, traffic sources, device category and approximate country. Full IP addresses are not stored in the analytics records. This information is used to understand website performance, improve the customer experience and measure how people discover Pinatix.

Payments

When hosted payment providers are enabled, payment-card or mobile-money credentials are handled by the payment provider rather than stored directly by Pinatix. Merchant or settlement records may identify Inkstream as the business operating Pinatix.

Organizer payouts

Organizers who request withdrawals may provide an M-Pesa mobile number and account-holder name. Pinatix stores these payout details, withdrawal amounts, statuses and settlement references so organizer balances can be reviewed, paid and audited. Payout details are not displayed on the public website.

Contact

For privacy questions, email info@pinatix.co.ls or call +266 5316 1908 / +266 6340 8521.